Refund + Session Policy

REFUNDS

We are able to issue a FULL refund on any services that are purchased but not rendered. 

Once work for a student has begun, we will not be able to issue a full refund, but can issue a partial refund. The extent of a refund will be at the discretion of our team, contingent on our much time was spent preparing for our appointment. 

Here is an example of how this policy may be carried out:
You purchased a personal essay review session, but decided to cancel for a refund an hour before the call. You already sent Grace your personal statement and she has reviewed your essay and given preliminary comments. This would NOT be eligible for a full refund because some services were rendered and some comments were given. Since we did not have a Video Call, we would be compensated for the portion of time spent reviewing your essay prior to the call. Therefore: we would refund an appropriate amount after compensation for our time. 


SESSION PACKS
 

If you purchase a session package of two or more sessions, these sessions expire exactly six months after their purchase OR on the VMCAS deadline of a given year, whichever provides the STUDENT with the longest usage duration. This is to encourage students to use their sessions and stay ahead of their application materials.

 

Here is an example of how this policy may be carried out:
If a session package was purchased on March 1st, 6 months later would be September 1st... this session pack would then expire on the VMCAS submission deadline of September 15th-18th (depending on the year) to give the student more time to use their sessions. On the other hand, if a session pack was purchased on May 1st, six months later would be November 1st. Those sessions would NOT expire on the VMCAS deadline and would instead expire on November 1st.